FAQ

About the Brand

What does “Maia” mean, and how do you say it?

Maia is pronounced MY-ah. In Greek mythology, Maia is the nurturing goddess of growth and fertility. Associated with springtime and new life, she symbolizes renewal, vitality, and a deep connection with nature.

Fun fact: the month of May, a symbol of growth and renewal, is named after Maia!

Why was Living Maia created?

Living Maia was born from a simple belief: caring for yourself and caring for the Earth should go hand in hand. We create clean, plant-based supplements that support your health without harming the planet. Our first product, a vegan omega-3 made from algae, offers the benefits of fish oil, without the fish.

What does Living Maia stand for?

Every choice we make reflects our core values:

  • Clean, plant-based nutrition: Sustainably sourced and free from fillers.
  • Eco-conscious packaging: Glass bottles, aluminum caps, and FSC-certified boxes and labels.
  • Ethical practices: We strive to protect the oceans and all life through mindful, sustainable decisions.

What makes Living Maia different?

Living Maia is built on three core values: clean, plant-based, and sustainable. Our formula has just 5 clean ingredients, with no fillers, carrageenan, or major allergens. Because it’s sustainably sourced from algae, it’s free of ocean pollutants like heavy metals and microplastics, and it’s entirely plant-based. Every bottle is packaged with sustainability in mind, using a recyclable glass bottle, aluminum cap, and FSC-certified paper box and label.

Product Questions

What makes Living Maia’s omega-3 supplement different?

Our omega-3 is made from sustainably sourced algae, not fish, making it 100% vegan, ocean-friendly, and a cleaner, safer alternative to fish oil. Because it’s grown in controlled, land-based systems, it’s free from ocean contaminants like heavy metals and microplastics often found in fish-based supplements.

Sourcing from algae instead of fish helps protect marine ecosystems and avoids contributing to overfishing or harm to ocean life. It’s a more sustainable choice for both your health and the planet.

Our packaging is also carefully chosen to reflect our environmental commitment. We use recyclable glass bottles, aluminum caps, and FSC-certified paper for our labels and boxes, minimizing plastic use as much as possible.

Plastic pollution is a global issue, and we’re doing our part to reduce it. Through our choices, we hope to raise awareness, help spread the message, and inspire change.

Why choose algae instead of fish oil?

Algae is the original source of omega-3 and it’s where fish get their omega-3 in the first place. By going straight to the source, our formula delivers clean DHA + EPA without the heavy metals, microplastics, or fishy aftertaste that come with fish oil. And because there's no need to kill fish, it’s better for the ocean too.

Is it safe for pregnancy or breastfeeding?

We always recommend checking with your healthcare provider before starting any supplement. That said, many expectant and new moms prefer algae-based omega-3 because it’s cleaner than fish oil, free of the fishy aftertaste, and our formula is pure and filler-free.

Is this supplement suitable for kids?

We recommend speaking with a pediatrician before giving this product to children.

How should I store the supplement?

Store it in a cool, dry place away from direct sunlight. No refrigeration is needed.

How long does a bottle last?

Each bottle contains 64 softgels, enough for a 1–2 month supply depending on your daily intake.

Is the packaging eco-friendly?

Yes. We package our supplements in recyclable glass bottles with aluminum caps, paper labels, and FSC-certified paper boxes. We minimize plastic wherever possible.

Sustainability & Ethics

Are your ingredients sustainably sourced?

Yes. We source our omega‑3 directly from algae, the original source of omega‑3 in the ocean, rather than fish. This plant-based approach helps protect marine life and significantly reduces the environmental impact typically caused by fish oil production.

Our U.S. manufacturing partner shares our deep commitment to sustainability and holds certifications such as Friend of the Earth, Friend of the Sea, and Green Tech, which recognize environmentally responsible sourcing and production practices. These certifications reflect their dedication to protecting ecosystems, reducing environmental harm, and producing high-quality supplements with integrity.

Learn more on our Sustainability page.

Is your packaging plastic-free?

We use glass bottles, aluminum caps, and paper-based packaging to reduce plastic waste. The safety neckband and induction seal may contain some plastic, which we are continually working to improve.

Do you test on animals?

No, we do not test on animals. We deeply love and respect animals, and that’s one of the main reasons we chose to offer a vegan omega-3 made from algae instead of fish. Our goal is to provide a clean, effective supplement that supports your health without harming other life in the process.

Orders & Shipping

Where can I buy Living Maia products?

At the moment, Living Maia products are available exclusively on our website, livingmaia.com. We’re planning to partner with select retail stores in the near future, and stay tuned for updates!

Where do you ship?

We currently ship to all U.S. states and Canada.

Do you offer international shipping?

We currently offer international shipping to Canada only.

How long does shipping take?

U.S. orders typically arrive within 2–7 business days, depending on your location and the shipping method selected.

Canadian orders ship via USPS First Class International and usually take 7–21 business days, depending on customs and local delivery services.

Do you offer free shipping?

Yes, we offer free U.S. shipping on orders of $45 or more.

Do you provide tracking?

Absolutely! All orders include tracking so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. For more details, visit our Return & Refund Policy.

Do you offer free returns?

Yes! if your item arrives defective or incorrect, we’ll cover the cost of return shipping.

Do you refund shipping costs?

Yes, if the product is defective or incorrect, we’ll refund your original shipping costs.

How are refunds issued?

Refunds are issued to the original payment method once we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear on your statement.

Subscriptions

Do you offer subscriptions?

Yes! Subscribe and save 10%! Stay consistent with your wellness routine, with the freedom to skip or cancel anytime.

Can I pause, skip, or cancel?

Absolutely. You can pause, skip, or cancel your subscription anytime before your next order is processed.

Is there a minimum commitment?

There is no minimum commitment. You're in control!

How do I manage my subscription?

You can manage your subscription in your customer account.

Account & Payment

Do I need an account to place an order?

No, you can check out as a guest. However, you'll need an account to manage subscriptions.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, PayPal, and express options like Apple Pay and Google Pay (when available on your device). All payments are processed securely.

Is it safe to order from your website?

Yes. Our site uses secure, encrypted technology to keep your personal and payment information safe.